Call Center Operations
Business to Business
Directions In Research is an owner-operated business involved exclusively with data collection and tabulation.
DIR is headquartered in San Diego, CA, with call center facilities in Grand Rapids, MI, Corpus Christi, TX and San Jose, Costa Rica.
DATA COLLECTION CAPABILITIES:
- CATI Interviewing & Recruit to Web / On-line / IVR / Multi-mode methodologies
- 320 CATI stations all running Quancept interviewing software, with the option of predictive dialers. All stations also have Internet Access.
- DIR has over 600 Part-Time interviewers (no full-time) - 400 in Grand Rapids / 100 in Corpus Christi / 130 in Costa Rica